FAQ

Do you provide an authenticity service/certificate?

  • Upon request, for a one-off fee, an authenticity certificate can be provided from an independent third-party provider.
  • Each item is carefully inspected and verified by our team of professional authenticity checkers, ensuring that what you receive is genuine, high-quality, and exactly as described.

What type of payment methods do you offer?

  • All our prices are listed in AUD.

Returns & Exchanges Policy

  • At this time, we do not accept refunds or exchanges, so we kindly ask that you review all photos and product descriptions carefully before making a purchase.
  • We make every effort to accurately represent each item, including detailed images and descriptions of any wear or imperfections.
  • Additional images can be provided upon request before payment is finalised. 

Exceptions:

  • If you receive an item with damage not clearly shown in photos or described in the listing, please contact us within 48 hours of delivery so we can evaluate the situation. Please ensure any and all tags are not removed from the item. 
  • Thank you for understanding and supporting responsible luxury resale.


Shipping

  • Upon confirmation of payment, all items will be shipped within 1-2 business days.
  • A confirmation email and tracking details will be provided once shipped. 
  • We offer standard and express shipping that includes: tracking, insurance and signature on delivery. 

Rates:

  • Orders over $1000 AUD will have free shipping that will include free standard tracking, insurance and signature on delivery
  • Please note, this is only for items we have in stock in Australia. 
  • Shipping rates for any items sourced from our Personal Shopping service will be calculated separately. 

Condition Grading Guide

Each item is individually inspected and assigned a condition grade to ensure full transparency

A+ (Like New)

  • Unused or worn once.
  • No signs of wear.
  • May include original packaging or tags.

A (Excellent)

  • Lightly used with almost no visible flaws.
  • No major scuffs, scratches, or damage.
  • Maintains original structure and appearance.

B (Very Good)

  • Gently used with minor signs of wear (e.g. light scratches, softening, faint marks).
  • Overall in great condition.

C (Good)

  • Visible signs of wear, such as rubbing, patina, or faded hardware.
  • Still fully functional and stylish.

D (Fair / Vintage Character)

  • Noticeable wear and imperfections.
  • May include interior stains, surface cracks, or worn corners.
  • Ideal for vintage lovers who appreciate charm and history. Priced accordingly.

For any additional questions, please reach out via DM or send an email inquiry via our contact form.